Returns & Exchanges Policy

At Kainoa Wear, every item is made to order through our global fulfillment partner. Because of this, we do not keep inventory or offer standard returns or exchanges.

🛑 All Sales Are Final

Since each product is created specifically for you, we do not accept returns, exchanges, or cancellations once an order has been placed. Please double-check your size, address, and order details before confirming your purchase.

🛠️ Damaged or Incorrect Items

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of receiving your order. We will work with our fulfillment partner to resolve the issue.

Depending on the case, you may be eligible for:

  • A free replacement of the item

  • Or a refund (processed back to your original payment method)

To request this, please send:

All return and refund decisions are subject to our production partner’s policies.

⚠️ Important Notes

  • We do not offer returns for buyer’s remorse or size exchanges.

  • If you provided an incorrect shipping address and the order is returned, you may be charged for reshipping.

  • We are unable to process returns to Chile or accept physical returns by mail.

  • International customers may be subject to customs duties or delays — these are the buyer’s responsibility.

Thank you for supporting our small independent brand and slow, intentional fashion 💙